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Service Operations That Run at Benchmark Level

PIVOT gives your team the clarity, workload balance, and real-time performance insight required to deliver faster response times and stronger profitability.

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The Problem

Dealerships often struggle with uneven technician workloads, rising parts costs, and inconsistent service performance. Without the right metrics and territory design, operational efficiency and customer experience both suffer.

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Our Solution

Pros Elite installs a proven, data-backed service model that improves technician performance, inventory efficiency, and customer responsiveness.

Benefits:

  • Identify service gaps and operational inefficiencies.
  • Benchmark technician and territory performance.
  • Optimize car stock, inventory, and parts spending.
  • Receive a clear plan to lift productivity and boost profitability.

How It Works

Step 1

Discovery

We analyze your current service structure, technician workloads, inventory usage, and KPIs.

Step 2

Assessment & Optimization

Using PIVOT tools, we balance territories, rebuild inventory plans, set expectations, and deploy real-time performance tracking via the Tech Portal.

Step 3

Action Plan

You receive a practical path to achieving benchmark results across your entire service organization.

See what PIVOT customers have to say...

“

We have increased DEX service financial and operational performance with national consistencies across all locations. It has enabled us to implement an industry leading performance management improvement process that drives results and recognizes high achievement .

Steve MartoneVP Dex Imaging
“

There are many metrics I track that are now one click in PIVOT saving me a lot of time as well. It is a great tool for many of us at GFI Digital!

Jeff CookExecutive VP GFI Digital
“

From implementation to training to use at the branch level, the ROI has come quickly and we now find the tool invaluable. To top it off Jerry Newberry, Jeff Kelly and team have been great to work with. They have been very helpful in customizing and creating new tools.

Bill JenningsRegion Service Executive
“

We are an active user of the PIVOT tool. We use it heavily to redraw territories. It is the easiest tool I have ever used and has such flexibility such as the ability to choose product lines, segments, or to filter out certain named accounts. In addition, we use it for field quality control inspections.

Chip TurnerVP of Operations
“

We have used PIVOT for many years and find it to be a very solid tool. The territory management piece is second to none! The team at Pros Elite are always working to build out an already solid product as well.

Cliff DavisVP of Service
“

We have been a loyal customer of Pros Elite for a long time, and I must say that PIVOT has truly revolutionized our operations. The territory tool, in particular, is an incredibly user-friendly and comprehensive tool that surpasses any other I have used before.

Brad AncellVP of Service

Transform Your Service Team Into a Benchmark-Level Operation.

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