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Service That Delivers Every Time

Keep costs down, workloads balanced, and technicians motivated with benchmarks that remove the guesswork from service management.

Challenges PIVOT Solves

Service leaders face shrinking labor pools, rising costs, sudden demand spikes, and customers who want immediate, flawless support. It’s a tough environment that strains resources and threatens service quality.

Tech Shortages
Keep service levels high even when you’re short on techs by showing exactly where workloads are unbalanced and where efficiency is slipping.
Rising Costs
PIVOT gives you the data to control runaway parts usage, overtime, and travel time, so rising costs don’t destroy your margins.
Unpredictable Demand
See demand shifts in real time so you can rebalance territories, adjust staffing, and stay ahead of spikes before customers feel the impact.
Higher Customer Expectations
Equip your techs with the insights they need to resolve issues faster, reducing callbacks, missed SLAs, and customer frustration.

PIVOT Solutions

Real-time data and benchmarks to balance workloads, plan resources, and keep techs performing at their best.

  • Optimize Territories – Reduce windshield time and increase first-call effectiveness.
  • Plan Staffing – Know exactly when and where to hire.
  • Control Costs – Predict parts usage and prevent expense spirals.
  • Boost Retention – Motivate techs with fair, benchmark-based bonus plans.

How PIVOT Works

  • Book a Demo – See how your team compares to industry benchmarks.
  • Get a Service Assessment – Review staffing, territories, and costs.
  • Launch PIVOT – Run your department with clarity, fairness, and efficiency.

See what PIVOT customers have to say...

“

We have increased DEX service financial and operational performance with national consistencies across all locations. It has enabled us to implement an industry leading performance management improvement process that drives results and recognizes high achievement .

Steve MartoneVP Dex Imaging
“

There are many metrics I track that are now one click in PIVOT saving me a lot of time as well. It is a great tool for many of us at GFI Digital!

Jeff CookExecutive VP GFI Digital
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From implementation to training to use at the branch level, the ROI has come quickly and we now find the tool invaluable. To top it off Jerry Newberry, Jeff Kelly and team have been great to work with. They have been very helpful in customizing and creating new tools.

Bill JenningsRegion Service Executive
“

We are an active user of the PIVOT tool. We use it heavily to redraw territories. It is the easiest tool I have ever used and has such flexibility such as the ability to choose product lines, segments, or to filter out certain named accounts. In addition, we use it for field quality control inspections.

Chip TurnerVP of Operations
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We have used PIVOT for many years and find it to be a very solid tool. The territory management piece is second to none! The team at Pros Elite are always working to build out an already solid product as well.

Cliff DavisVP of Service
“

We have been a loyal customer of Pros Elite for a long time, and I must say that PIVOT has truly revolutionized our operations. The territory tool, in particular, is an incredibly user-friendly and comprehensive tool that surpasses any other I have used before.

Brad AncellVP of Service

Book Your 30-Minute PIVOT Demo

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See how top office technology dealers are using PIVOT to grow sales, optimize service, and increase profitability.

In just 30 minutes, you’ll discover how to benchmark your dealership, forecast with confidence, and take control of your performance.

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