PROS ELITE GROUP ANNOUNCES NEW INDUSTRY-FIRST TECHNICIAN DASHBOARD PORTAL IN PIVOT BUSINESS ANALYTICS SOFTWARE**
In 2020, PROS ELITE GROUP launched its groundbreaking PIVOT Business Analytics software, and now the company has unveiled a game-changing new feature: the Technician Dashboard Portal. This new addition to the PIVOT platform offers a major advancement in how service teams can track and manage technician performance, empowering technicians with on-demand access to real-time data, and freeing up valuable time for Service Executives and Managers. It’s continuous improvement has new features!
Key Benefits of the Technician Dashboard Portal:
- Immediate Access to Performance Data
Technicians no longer need to wait for Service Executives to generate reports. With the new portal, technicians can instantly see critical performance metrics, including:
- Current month-to-date productivity vs. goals
- Machines that caused incomplete calls
- Details on machines requiring Call Backs
- Gross Calls month-to-date vs. planned goals
- Current accountable time for the month
- Parts usage month-to-date vs. spending plan
- Real-Time Insights
The portal provides technicians with detailed insights into their performance, helping them stay on track with their goals. By comparing actual performance to planned performance, the system indicates whether a technician is trending positively, marginally, or has an opportunity for improvement.
- Increased Efficiency for Service Managers
By automating the distribution of performance data, the Technician Dashboard Portal eliminates the need for Service Executives and Managers to manually generate and send detailed reports. This shift in workflow reduces “time-wasting” activities, allowing management to focus on more strategic tasks, while technicians independently access their performance data as needed.
- Data-Driven Performance Tracking
PIVOT Business Analytics generates performance benchmarks based on territory-specific metrics and aligns financial performance with operational results. Using industry-standard Financial & Operational Benchmarks, the platform provides a comprehensive view of how individual technicians are performing against their goals.
- Industry’s First Process-Based Analytics Platform
As the first platform to integrate financial and operational data in such a detailed, actionable way, PIVOT is setting a new standard for technician performance management. This innovative system is transforming how businesses track, measure, and improve technician productivity.
Quotes from Service Managers Using PIVOT:
- “The Technician Dashboard Portal has been a game-changer for our team. Technicians are now more accountable, and we can focus on managing performance rather than chasing down reports.”* – Service Manager, National Equipment Service Provider
- “Having access to real-time performance data at their fingertips motivates our technicians to stay on track with their goals. It’s also reduced the amount of time we spent generating reports, making our service team more efficient.”* – Operations Manager, Regional Service Provider
- “The comparison between actual and planned performance has given us deeper insights into where each technician needs support. It’s a great tool for identifying areas of opportunity.” – Service Executive, National Fleet Management Company
This new updated feature marks another milestone in PROS ELITE GROUP’s commitment to providing innovative solutions that streamline operations, improve productivity, and enhance overall service performance. With PIVOT, technicians now have everything they need to track their progress and improve their performance—right at their fingertips.
